millennium.atrex
Customer Service updates
Thread Starter: david lucas Started: 11/7/2008 11:07 AM UTC
Replies: 4
11/7/2008 11:07 AM UTC
Customer Service updates
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david lucas

Hi,

We are recently finding that many of our phone calls are customer requesting Service updates.

Is there a way that when we update the service status within Atrex it could email out the Status.

Or is there a way that we could have some other software running that monitors the service status and sends out an email when it notices achange.

 

Regards,

 

Dave.
11/7/2008 3:28 PM UTC
Re: Customer Service updates
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Mark Culos

David,

We are recently finding that many of our phone calls are customer requesting Service updates.

Is there a way that when we update the service status within Atrex it could email out the Status.

Or is there a way that we could have some other software running that monitors the service status and sends out an email when it notices achange.

There is no automated method for doing this in Atrex.  Procedurally, you can have the person updating your SOs to reprint to Email or Email and Printer when editing the SO is complete.
 
It is possible to have an application that monitors the current status and periodically compares that with a saved value.  The field in Atrex is so.Status.
 
Mark Culos
Atrex Support
Email: mark@atrex.com
Website: www.atrex.com
11/7/2008 10:51 PM UTC
Re: Customer Service updates
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Sebastian

FWIW, I have been working on a web-based SO status screen where a customer can type in the service order number and view the service order.

Of course this doesn't help the people whos' computer is in the shop :p
11/10/2008 10:18 AM UTC
Re: Customer Service updates
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dave

Hi Sebastian,

 

Maybe you could keep us informed with the application your writing.

Regards,


DAve.
11/13/2008 7:28 PM UTC
Re: Customer Service updates
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Sebastian

Hi Dave,

If you could send your email address to franchise"at" sneakerscomputers.com I will show you what I have done.

 

-Sebastian

Hi Sebastian,

 

Maybe you could keep us informed with the application your writing.

Regards,


DAve.