millennium.atrex
Cash Drawer with Star TSP100 Receipt Printer
Thread Starter: Todd Patterson Started: 6/15/2010 5:06 AM UTC
Replies: 13
6/15/2010 5:06 AM UTC
Cash Drawer with Star TSP100 Receipt Printer
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Todd Patterson

Ok, I give up here.  I have been playing around with this now for the last 3 1/2 hours.  Just installed the new version on an Windows 7 (32-bit) machine.  Everything is working fantastic (great job on the upgrade Terry!).

I cannot, however, for the life of me get the cash drawer to open.  Worked great in previous version...but absolutely will NOT pop open now.  Using Star TSP100 Future Print receipt printer.  Cash drawer is plugged directly into the printer.

Suggestions on this one??  I am at a complete loss.
6/15/2010 5:11 AM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
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Todd Patterson

Terry....actually I think that you covered this in an earlier post....just a matter of waiting for the next release, correct?
6/15/2010 6:44 AM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
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Terry Swiers

Todd,

I cannot, however, for the life of me get the cash drawer to open.  Worked great in previous version...but absolutely will NOT pop open now.  Using Star TSP100 Future Print receipt printer.  Cash drawer is plugged directly into the printer.

Are you testing this from the cash drawer setup window of from Ctrl-Alt-F1?

We've also had reports of issues with the buffering in Windows 7 with serial ports.  Open up the System option of the Windows Control Panel, select the Device Manager from the options and then locate the serial port that the drawer is connected to.  On the advanced options for the port, set the transmit and receive buffers to low.  Reboot the system and then try the drawer again.



--  

---------------------------------------
 Terry Swiers
 Millennium Software, Inc.
 http://www.1000years.com
 http://www.atrex.com

Now shipping Atrex 13.  For more information go to
 http://www.atrex.com/news.asp

Atrex Electronic Support Options:
 Atrex Knowledgebase: http://www.atrex.com/atrexkb.asp
 Email: mailto:support@atrex.com
 Newsgroup: news://news.1000years.com/millennium.atrex
 Fax: 1-925-829-1851
 Phone: 1-925-828-5892 (M-F, 9a-5p Pacific)
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6/15/2010 9:24 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
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Todd Patterson

Terry,

CTRL-ALT-F1 sends the command to the receipt printer, which is causing the printer to advance a line or two and then cut the paper.  It does not pop the cash drawer however.

The cash drawer is not plugged into a serial port.  There is a cable (like a Cat5 Cable) that plugs the drawer into the printer.

In the device manager I do see a "Star Micronics Port Device" but there is nothing like a "Transmit and Receive Buffer" when I select that.  There is also Ports COM & LPT but also no setting like that.

Have been testing from the cash drawer setup, the CTRL-ALT-F1 and processing invoices.

Are you testing this from the cash drawer setup window of from Ctrl-Alt-F1?

We've also had reports of issues with the buffering in Windows 7 with serial ports.  Open up the System option of the Windows Control Panel, select the Device Manager from the options and then locate the serial port that the drawer is connected to.  On the advanced options for the port, set the transmit and receive buffers to low.  Reboot the system and then try the drawer again.



--  

---------------------------------------
 Terry Swiers
 Millennium Software, Inc.
 http://www.1000years.com
 http://www.atrex.com

Now shipping Atrex 13.  For more information go to
 http://www.atrex.com/news.asp

Atrex Electronic Support Options:
 Atrex Knowledgebase: http://www.atrex.com/atrexkb.asp
 Email: mailto:support@atrex.com
 Newsgroup: news://news.1000years.com/millennium.atrex
 Fax: 1-925-829-1851
 Phone: 1-925-828-5892 (M-F, 9a-5p Pacific)
 ---------------------------------------
6/15/2010 10:18 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
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Mark Culos

Todd,
CTRL-ALT-F1 sends the command to the receipt printer, which is causing the printer to advance a line or two and then cut the paper.  It does not pop the cash drawer however.
Any chance that the cash drawer set-up information has been modified since installing Atrex 13?  From your description is sounds like there is communications occurring, just not the right information to pop the drawer open.  If this system did not have Atrex 12 previously, there will not be any configuration for the cash drawer so it may have not have setting that work with the printer.

Mark Culos
Atrex Support
Email: mark@atrex.com
Website: www.atrex.com
6/15/2010 11:15 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
Reply Quote Delete

Todd Patterson



Todd,
CTRL-ALT-F1 sends the command to the receipt printer, which is causing the printer to advance a line or two and then cut the paper.  It does not pop the cash drawer however.
Any chance that the cash drawer set-up information has been modified since installing Atrex 13?  From your description is sounds like there is communications occurring, just not the right information to pop the drawer open.  If this system did not have Atrex 12 previously, there will not be any configuration for the cash drawer so it may have not have setting that work with the printer.

Mark Culos
Atrex Support
Email: mark@atrex.com
Website: www.atrex.com

Mark,

The system that this is installed on does not have any previous versions of Atrex.  We used to use a program called REGIT.  When using that program, the cash drawer does pop open when the receipt prints.

Honestly, I do not even know if there are specific settings for the drawer as I have never messed with it.  When setting it up in the other program we just identified which printer to use (receipt printer) and that was it.

Todd
6/15/2010 11:16 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
Reply Quote Delete

Todd Patterson



Todd,
CTRL-ALT-F1 sends the command to the receipt printer, which is causing the printer to advance a line or two and then cut the paper.  It does not pop the cash drawer however.
Any chance that the cash drawer set-up information has been modified since installing Atrex 13?  From your description is sounds like there is communications occurring, just not the right information to pop the drawer open.  If this system did not have Atrex 12 previously, there will not be any configuration for the cash drawer so it may have not have setting that work with the printer.

Mark Culos
Atrex Support
Email: mark@atrex.com
Website: www.atrex.com

Mark,

Should I try removing v.13, installing v.12 and then upgrading to v.13?
6/15/2010 11:29 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
Reply Quote Delete

Todd Patterson





Todd,
CTRL-ALT-F1 sends the command to the receipt printer, which is causing the printer to advance a line or two and then cut the paper.  It does not pop the cash drawer however.
Any chance that the cash drawer set-up information has been modified since installing Atrex 13?  From your description is sounds like there is communications occurring, just not the right information to pop the drawer open.  If this system did not have Atrex 12 previously, there will not be any configuration for the cash drawer so it may have not have setting that work with the printer.

Mark Culos
Atrex Support
Email: mark@atrex.com
Website: www.atrex.com

Mark,

Should I try removing v.13, installing v.12 and then upgrading to v.13?

A thousand thanks to Gretchen!  She was able to walk me through this and we got it working!  Kudos to EVERYONE there at Millennium!!!!
6/16/2010 11:29 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
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John Lange

Try this link

http://pages.prodigy.net/daleharris/popopen.htm

The control code according to this is 7
6/23/2010 2:14 AM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
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Shawn SCott

I found a similar problem after replacing our cash drawer system with a new Windows 7 workstation.  I can use the open cash drawer from the menu.....but the Control Alt F1 doesn't work.....

I tried the buffer thing and didn't fix it.

Any ideas with this?   Something with keyboard mapping I beleive but can't find any resolution out there.
6/23/2010 9:14 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
Reply Quote Delete

Todd Patterson

Shawn,

Here is what we ended up doing to fix ours....

Click on the Start Icon.
Click on Devices and Printers.
Right click on the receipt printer and choose the Printer Properties.
The far right hand tab is called, I believed, Advanced.  Check to make sure that the drawer is set to open.

Ours had been set to "no" so changing that little detail got us up and running great.

Let us know if that worked for you or not :)

Todd

I found a similar problem after replacing our cash drawer system with a new Windows 7 workstation.  I can use the open cash drawer from the menu.....but the Control Alt F1 doesn't work.....

I tried the buffer thing and didn't fix it.

Any ideas with this?   Something with keyboard mapping I beleive but can't find any resolution out there.
10/4/2011 4:50 PM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
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lee

You must install the printer driver first before it work w/ atrex. I got the same issue but i got it resolved.
11/14/2011 2:53 AM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
Reply Quote Delete

jack


todd,

we have issue with star tsp100 usb version as well to open cash drawer. we are using xp os and it was working great with star 200 but this new installation is good for printing receipt and open drawer at configuring launch at printer properties with test to open drawer, however its not opening when transation happen at POS sale.

we are using retail ice. so far i think we have been missing right driver for this one which would work POS and tsp100.

any help would be appreciated.

jack.
11/14/2011 3:32 AM UTC
Re: Cash Drawer with Star TSP100 Receipt Printer
Reply Quote Delete

Terry Swiers - Millennium Software

Hi Jack,
 
>
have issue with star tsp100 usb version as well to open cash drawer. we are using xp os and it was working great with star 200 but this new installation is good for printing receipt and open drawer at configuring launch at printer properties with test to open drawer, however its not opening when transation happen at POS sale.
 
What is the version number of Atrex in the upper left hand corner?
 
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---------------------------------------
Terry Swiers
Millennium Software, Inc.
http://www.1000years.com
http://www.atrex.com

Gift Card Processing - Now available in Atrex 13

Atrex Electronic Support Options:
Atrex Knowledgebase: http://support.atrex.com/KB/root.aspx
Email: support@atrex.com
Newsgroup: news://news.1000years.com/millennium.atrex
Fax: 1-925-829-1851
Phone: 1-925-828-5892 (M-F, 9a-5p Pacific)
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